As a family run business, customer satisfaction is key to our success as we really value delighted customers!

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For instore sales as a goodwill gesture we will exchange unwanted items within 14 days of purchase provided they are returned together with your original receipt for an exchange or a credit note which is valid for 6 weeks. Sorry, we do not offer refunds.

Items must be in an unused, saleable, perfect condition with all tags and packaging in tact.

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Discounted and Sale items are non-returnable as are all pieces of art (and earrings) which are excluded from this returns policy.

For Christmas purchases, you may return items for an exchange or credit note within 14 days of our reopening in January. Items must be in an unopened, unusued and fully saleable condition with all tags in tact together with your original till receipt in line with our general returns policy.

For online sales, please refer to our full terms and conditions.

This commonly occurs when you have entered a different delivery address from the address your card is registered.

It can also occassionally happen if you are buying from an online retailer who you haven't bought from before and your bank blocks the transaction. You should contact your bank or card provider in these circumstances and restart your purchase.

Our paper Gift Vouchers are valid for a period of 12 months from being issued and must be used before their expiry date shown on the voucher. We cannot replace lost, defaced or damaged vouchers and they must be used in line with their terms issued at the time of purchase.

During exceptional periods of closure such as Covid-19 as a goodwill guesture we will extend the voucher period accordingly.

Paper vouchers can only be used from the respective store they are purchased from and sadly can't be used online.

Maybe you've bought a chandelier or wall lights from us and now need them fitting.

In line with current regulations these should onlly be fitted by a professional electrician. If you do not have a electrician you can use, we would recommend you ask friends or family members who have used their services recently or refer to trade associations such as NICEIC.

In many cases we'll happily order an item for you. We'll simply take a deposit from you to secure the order and then the balance will be payable on collection. We will hold special orders for up to 28 days at which point they must be paid in full or your non-refundable deposit will be forfeited.

Please be sure you are ordering what you want as we cannot cancel special orders and you will loose your deposit. We are unable to issue refunds or credit notes although of course your statutory rights are unaffected.

For online purchases we accept Visa and Mastercard debit and credit cards.

For art purchases requiring delivery, to limit fraud we ONLY accept payment via bank transfer details of which will be provided to you when you complete your online purchase.

For instore purchases made in person we accept Visa, Mastercard and American Express debit and credit cards. We also accept ApplePay and GooglePay in store.

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